Thank you for shopping at Dress the Duchess. If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS & EXCHANGES

Here at Dress the Duchess, we accept exchanges. If you order has arrived defective, please contact us immediately and we will arrange for a replacement. We do no issue refunds for change of mind. However, you must cover the cost of an exchanged item.

Dress the Duchess will gladly exchange or give you store credit (less postage costs).

To qualify for an exchange, items must be unworn, unused with the tags still attached and returned within 15 calendar days from the date you received for Australian orders and 30 calendar days for International orders. Dress the Duchess reserves the right to refuse a product that does not meet the above requirements. Your return item should include a completed return slip that was included in delivery.

Store credit will be issued upon return of goods if not wanting to exchange straight away.

Sale items can be exchanged, given that it has packaging and tags still attached, it is unworn and not damaged.

REFUNDS

To qualify for a refund, items must be unworn, unused with the tags still attached and returned within 15 calendar days from the date you received for Australian orders and 30 calendar days for International orders. Dress the Duchess reserves the right to refuse a refund of a product that does not meet the above requirements. Your return item should include a completed refund slip that was included in delivery. Refunds are not given for change of mind.

Once we receive your item, we will inspect it and notify you that we have received it. We will notify you once inspected of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuers policies.

SHIPPING

You are responsible for the cost of returning your exchange or refunded item. Shipping costs are non-refundable.

CONTACT US

If you have any queries or feedback, we would love to hear from you. Please email us at hello@dresstheduchess.com.au.