FAQ's

 

How do I book?

Simply visit our How it Works page


Do we have a shop front?

We are an online service only, however we are always contactable at hello@dresstheduchess.com.au should you have any queries.


Can I buy instead of hire?

Great question! If you are interested in purchasing one of our dresses please send us an email at hello@dresstheduchess.com.au. We are completely open to this are are happy to help you find the perfect dress.


Where do we deliver?

We ship using Australia Post and Australia wide postage is available. We use trackable Express Post at a flat rate of $20.00 to ensure you recieve your order on time. When returning, your delivery includes a return pre-paid satchel which can be lodged over the counter at a post office or put in a yellow post box. If you are making a booking and are based in the NT or in a rural area please allow 2-3 business days for Express Post.


How long can I hire a dress for?

Dresses are available for Short Term hire (4 days) or Week-Long hire

(7 days).


How far in advance can I book?

We know time can get away from you and wedding season can be busy. We take bookings 6 months in advance so you can tick it off your list early!


How do I return the dress?

For a hassle free return, you will receive a pre-paid satchel with your order. Just place the dress in the satchel and put it in a yellow post box or hand it in at the post office for scanning on or before the date shown on your enclosed information card.


What if I am running late with returning the dress?

In the event that the dress is returned late, there is a $15.00 per day late fee that applies. Our dresses take much time and care to clean and prepare ready for our next customer so it is most important that every effort is made to return them on time. The late fee will apply each day until the dress is returned until the maximum amount of the RRP of the dress is reached. In the event that the dress is not returned, the late fee will apply and in addition any other reasonable costs to cover its replacement.


What happens if the dress is damaged or stained?

Please don’t fret. Please do not try and clean or repair the dress. Email us at hello@dresstheduchess.com.au to advise us of the situation as soon as possible. The dress will be assessed upon its return and if the damage is less than $30.00 to repair, it’s on us. However if the dress is damaged beyond that, a cost will be incurred. If the dress is damaged beyond repair 100% of the cost of the dress will be charged and any other reasonable costs to cover its replacement.


How can I choose the best size and fit and can it be tried it on?

Please refer to our Size Guides. If you are in Adelaide, South Australia please email us for a Try-On Booking and we can provide you with more information. If you are having trouble choosing a size, please email us at hello@dresstheduchess.com.au and we will be happy to assist you.


Care after wear?

Please do not clean the dress after it has been worn. We professionally clean all of our dresses.


What sizes do you stock?

We currently stock childrens sizes 3 - 10 in a range of styles. Please note: not all styles are available in all sizes. Please check the product page to see if we have the size you are after.


How many can I hire?

As many as you need


What if I need to cancel the reservation?

Cancellations can be made up to 2 weeks from the event. If the cancellation is made after 2 weeks from the booking then a cancellation fee of $50.00 per item will be incurred.  


What if I would like to hire a dress not for a wedding but for a party or First Holy Communion?

Absolutely! Our dresses are for celebrating all sorts of occasions.


What payment methods do you accept?

We currently accept payments via credit card.